Customer Operations Associate - Diabetes (NSW)
Sector
Operations
Type
Permanent
Contact
casey.duggan@onemd-od.com.au
Posted on
28-May-2026
Job Description
What's in it for you?
The Company
Join a globally recognised healthcare company, renowned for innovation within the Diabetes industry. This organisation is driven by its mission to improve the lives of individuals living with diabetes, equally committed to providing exceptional products and customer experiences.
The Role
- Be a part of a dynamic and expanding organisation that values growth and collaboration
- Make a meaningful impact by improving the lives of individuals managing diabetes
The Company
Join a globally recognised healthcare company, renowned for innovation within the Diabetes industry. This organisation is driven by its mission to improve the lives of individuals living with diabetes, equally committed to providing exceptional products and customer experiences.
The Role
- Manage all aspects of customer’s initial orders, from payments to delivery confirmation
- Collaborate with sales, customer care and finance teams to provide a seamless ordering experience
- Support customers by answering inquiries, resolving issues empathetically and providing product information
- Maintain detailed customer records to ensure compliance and efficiency
- Provide feedback for continuous process improvement
- Highly organised and detail-oriented individual with a passion for healthcare and customer service
- You thrive in fast-paced environments and excel at problem-solving
- Experience in healthcare related customer service for medical device reimbursement preferred
- Familiarity with Salesforce CRM or similar systems
- Strong oral and written communication
- Opportunities for professional growth and development
- Flexible hybrid work arrangements
- Attractive remuneration package with base salary + super + performance-based bonus
