Customer Service/Loan Kit Coordinator, Orthopaedic (NSW)
Sector
Operations
Type
Permanent
Contact
casey.duggan@onemd-od.com.au
Posted on
29-May-2025
Job Description
What's in it for you?
Our client is a well-known name in Orthopaedic Trauma and are undergoing a comprehensive local rebranding following acquisition.
Due to this growth and an upcoming relocation, they are looking for an Operations “all-rounder” to join the team in their new office located in Macquarie Park, NSW.
The Role
A full-time, permanent position, you will have broad responsibilities across both Logistics and Customer Service. Your day-to-day will be varied but is likely to consist of:
If you’re sick of repetition or being “siloed” to one function (inbound or despatch) and want to “own” the case process from taking the booking through to billing the hospital (and everything logistical in between), this is a great role for you!
About You
If you’re looking to join a growing business and have a direct impact on patient lives, hit Apply!!
- Interesting, varied role covering Customer Service and Orthopaedic Set Logistics
- Small, close-knit team
- Opportunities for progression as the business grows
- Great office hours and no on-call
Our client is a well-known name in Orthopaedic Trauma and are undergoing a comprehensive local rebranding following acquisition.
Due to this growth and an upcoming relocation, they are looking for an Operations “all-rounder” to join the team in their new office located in Macquarie Park, NSW.
The Role
A full-time, permanent position, you will have broad responsibilities across both Logistics and Customer Service. Your day-to-day will be varied but is likely to consist of:
- Loan set check in / check out
- Case bookings
- Liaising with reps, couriers and hospitals
- Loan set and consignment set replenishments
- Creating sales orders
- Chasing and executing on Purchase Orders
If you’re sick of repetition or being “siloed” to one function (inbound or despatch) and want to “own” the case process from taking the booking through to billing the hospital (and everything logistical in between), this is a great role for you!
About You
- You have experience working in the Medical Device industry and are familiar with many standard processes and operating systems.
- You are detail-oriented ad have the ability to work in an organised and timely manner with excellent attention to detail
- You have good computer literacy and have experience working with different software packages including Microsoft Excel and a database or ERP system
- You are a true team player and like working as part of a group to achieve an outcome
- You are a problem solver and know that, sometimes, the answer isn’t black and white. You’re happy to explore different options and juggle priorities to ensure a surgeon gets the equipment the patient needs.
If you’re looking to join a growing business and have a direct impact on patient lives, hit Apply!!
