Sales Operations Assistant - Melbourne

The Role
The Sales Operations Assistant is responsible for optimising sales processes and tools. You will ensure that the sales data is accurate and accessible. 

Key Responsibilities

• Processing sales and service orders, service contracts, and field reports in a timely manner and in accordance with regulatory and internal guidelines, including reviewing, processing, issuing, and distributing order related documents like confirmations, invoices, acceptance protocols etc. 
• Finalize orders in regards to revenue recognition within month of acceptance
• Review all orders regularly and initiate necessary follow-up, e.g. regarding missing order assignments, acceptances, backorders etc.
• Maintain up-to-date order documentation/filing
• Be knowledgeable about the status and activities of each account within own territory • Work with Sales and Support Manager on Revenue Planning
• Co-ordinate shipments, shortage of parts/back orders, and installations with internal departments and customers
• Support Sales and Service colleagues in their projects and daily work, by organizing, coordinating, and initiating follow up, in order to serve the customers professionally and with valid, up-to-date information at all times
• Work with Finance and Accounting regarding proper handling of Customer Accounts, e.g. credit limits, tax issues, etc.
• Perform an on-going follow-up with customers on open/due invoices, to facilitate receiving customer payments on time and reduce overdue Accounts Receivables
• Administrate and record activities for Field Safety Notices, Product Notifications, and Safe Use Reminders, in co-operation with Quality Management
• Tenders: Co-ordinate and administrate tender projects and documents
• Loaners / Demos: Co-ordinate and process hard and/or software loaners and demos in accordance with regulatory and internal guidelines
• Inhouse / Clinical Onsite Customer Visits: Organize, co-ordinate, administrate, and support customer visits to the headquarters and/or reference sites
• Events: Plan, organize, and co-ordinate workshops, road shows, user meetings, and regional trainings, including budget process as well as an onsite co-ordination and support
• CRM: Work with Sales and Support on monitoring and up-dating Salesforce.com, co-ordinate and produce sales-driven customer mailings, lead follow up etc.
• Continuously work on an up-to-date install base
• Office Management and administrative support 

Required Skills & Qualifications

• Min. 2 years of Sales Operations Assistant’s experiences
• Broad knowledge and experience in administrative work
• Proactive, can do attitude
• Able to communicate and coordinate with team members across a dynamic, multi-cultural environment
• Able to work independently with limited supervision and multi-task.
• Detail orientated: commitment to quality and ethics
• Excellent time-management and follow-up skills required.
• Fluent in English (spoken and written)
• Knowledge of SAP / SFDC advantageous

Reach out to Maddie Silsby for more information!
maddie.silsby@onemd.com.au | 0432 055 591