Field Service Engineer - VIC - 12-month FTC

The Field Service Engineer will focus approx. 25% of its time to provide service activities in the office; 75% of its time the role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products. Customers will be focused on NSW, Victoria and Queensland, with occasional need to support in other areas of Australia.

Key Responsibilities
Operational 

• Install instruments at customer sites.
• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies within KPIs
• Provide instrument and sample preparation training to customers.
• Provide emergency service and repairs and Preventative Maintenance as requested by customers.
• Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support for workshops and/or shows
• Other duties and responsibilities as directed by supervisor
• Provide technical support and business guidance remotely through call center on
  non-scheduled service days.
• Promote service agreements to customers.
• Maintenance and accuracy of assigned inventory.
• Continually develop, exercise and maintain excellent customer relations skills
• Continually develop company and product Knowledge
• Special assignments and administrative duties as directed by Field Service Manager or designate.
• Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Participate in functional/company improvement projects

People & Leadership

• Clear communication to customers on issues and solutions
• Clear communication within team to allow best practice sharing and continuous improvement
• Advise less experienced team members as needed

Required Skills & Qualifications

• Bachelor's Degree required
• 5-8 years experience in engineering
• Familiarity with computers, DOS, Word and Excel, SalesForce
• Familiarity with basic Laser technology and applications 
• Field service experience in troubleshooting medical electronics equipment
• Technically oriented with hands on Laser technical experience preferred
• Soft skills - detail & accuracy, good time management, good communicate

Contact Joe Cox for more information!
joe.cox@onemd.com.au 
0403 560 028