Customer Service & Operations Coordinator -Sydney

The Customer Service and Logistics Coordinator will facilitate the efficient taking and processing of customer orders and enquires in line with company standard. You will coordinate the warehouse and logistics department and drive operational support activities to ensure a superior customer service experience. 

Key Responsibilities

• General Enquiries – Respond to customer phone and email enquiries in a polite and professional manner.
• Orders and Bookings – Enter all customer orders and bookings into SAP, in a timely and accurate manner.
• Pricing – Provide customers with product pricing (quotes) and rebate codes upon request  
• Inventory – Provide customers with assistance on Kit related issues e.g. missing instruments etc.  
• IPS – Track all IPS shipments and ensure the local IPS process is followed including registering each case with the TGA.
• Complaints – Document all customer complaints using the CAPA system and assist in identifying the most effective resolutions.
• Prepare any necessary returns or credits
• Maintain a thorough knowledge of product to ensure efficient customer service.
• Issue customer invoices for consignment, loan kit usage and pick-pack orders from SAP in a timely and accurate manner
• Follow-up customer purchase orders.
• Enter all customer data and product master data into SAP.
• Enter pricing data into SAP
• Generate stock orders on a weekly basis and process these orders in SAP.
• Receive incoming goods, warehouse them and enter them in SAP.
• Maintain co-operative and collaborative relationships with Customer Service and Logistics and other colleagues at all times to ensure that customer service needs are met.
• Ensure that all customer service and logistics processes and procedures and followed to a high quality standard.
• Post invoices and reconcile statements. Ensure all payments are made in accordance with company Policy.
• Resolve payment/invoice discrepancies and disputes, replies to customers/suppliers calls in a professional manner.
• Contact customers via phone, email or mail to successfully collect outstanding balances.
• Provide customer usage reporting in accurately and on time.

Required Skills & Qualifications

• Excellent communication skills including strong phone etiquette
• Good understanding of  credits and debits  standard accounting knowledge
• Understanding of ERP systems within a business environment
• A strong team player approach to work
• High personal commitment to quality, accuracy and attention to detail
• Strong problem solving and analytical skills
• Ability to work in a fast paced environment
• Basic knowledge of accounting principles
• Demonstrated Microsoft Word, Excel, Office & PowerPoint skills

Contact Joe Cox to find out more!
joe.cox@onemd.com.au
0403 560 028